How To Cancel Order On Jumia: Step-by-Step Guide

How To Cancel Order On Jumia: Step-by-Step Guide

In the fast-paced world of e-commerce, convenience is key, but what happens when you change your mind after placing an order on Jumia? Canceling an order might seem like a daunting task, but fear not, as we present a step-by-step guide on how to cancel an order on Jumia seamlessly.
Before delving into the cancellation process, it's essential to address why someone might want to cancel an order on Jumia. This can include changing one's mind, discovering a better deal, or simply realizing that the product is no longer needed. By identifying the common reasons for order cancellation, users are more likely to pay attention to the subsequent steps.

How to Cancel an Order on Jumia

Below is a Step-by-Step Guide on how to cancel an order on Jumia:

Visit the Jumia Website or App:

  • Open your preferred browser or the Jumia mobile app.
  • Log in to your Jumia account.

Access Your Order History:

  • Navigate to your account dashboard.
  • Find the "Order History" or "My Orders" section.

Select the Order to Cancel:

  • Identify the specific order you wish to cancel.
  • Click on the order to view its details.

Initiate the Cancellation:

  • Look for an option that allows you to cancel the order.
  • Jumia usually provides a "Cancel Order" button—click on it.

Provide Reason for Cancellation:

  • Jumia may request a reason for cancellation.
  • Choose an appropriate option from the provided list.

Confirm Cancellation:

  • After providing a reason, confirm the cancellation.
  • Jumia might ask for a final confirmation to ensure accuracy.

Check for Confirmation Email:

  • Once the cancellation is successful, check your email for a confirmation message from Jumia.
  • This email serves as proof of your canceled order.


Can I Cancel Any Order on Jumia?

In most cases, yes. However, certain products or orders may not be eligible for cancellation, especially if they are already in the shipping process. It's advisable to cancel orders as soon as possible after placing them.

Is There a Time Limit for Order Cancellation?

Jumia typically allows order cancellations within a specific timeframe after placing the order. This window may vary, so it's crucial to act promptly.

How Do I Contact Jumia Customer Service for Order Cancellation?

Visit the Jumia website and navigate to the "Contact Us" section for customer service information. You can often find live chat, email, or phone options.

Will I Incur Any Charges for Cancelling an Order?

Depending on the circumstances, Jumia might charge a cancellation fee. Refer to the cancellation policy for details.

How long does it take for Jumia to refund money after canceling an order?

It may take 2-5 days for Jumia to refund your money directly into your account after cancellation.

What will happen if I don't pick up my Jumia order?

If you do not pick up your Jumia order during the delivery timeframe, it will be automatically canceled.


By carefully following the step-by-step guide provided in this article you'll successfully cancel your Jumia order.
Remember, staying informed about Jumia's policies and acting promptly are key to successfully canceling an order without any hassles.
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